Refund Policy
At Ignite Webs, we are committed to providing high-quality website design and development services. Our goal is to ensure that our clients are satisfied with the final product. However, we understand that situations may arise where a client may wish to request a refund. Our refund policy is outlined below:
Initial Payment and Project Commencement:
All projects require an initial deposit before work begins. This deposit covers planning, consultation, design drafts, and initial development work.
Refund Eligibility:
- If a client decides to cancel the project before any work has commenced, a full refund of the deposit will be provided.
- If the project is cancelled after work has begun but before completion, only 50% of the total project cost will be refunded. This accounts for the time, effort, and resources invested in the project up to that point.
- If the project has been substantially completed (i.e., more than 50% of the work is done), no refund will be issued.
Refund Request Procedure:
To request a refund, clients must:
- Submit a written request via email to our support team at [info@ignitewebs.com].
- Clearly state the reason for dissatisfaction or cancellation.
- Allow us a reasonable period to review the request and determine refund eligibility.
Revisions and Resolution:
Before a refund is issued, we encourage clients to communicate any concerns so we can make necessary revisions or adjustments. We strive to work closely with our clients to deliver a final product that meets their expectations.
Non-Refundable Items:
The following items are non-refundable:
- Any third-party costs, including domain registration, hosting services, or premium plugins/themes purchased on behalf of the client.
- Additional services outside the original project scope.
- Completed website projects that have been delivered and approved.
By engaging with Ignite Webs for website development, the client acknowledges and agrees to this refund policy. If you have any questions or concerns, please feel free to contact us.
